Located at 200 Hoddle Street in Abbotsford, Equinox is Australia’s first and only peer-led TGD health service. We engage with our Trans and Gender Diverse Advisory Group to identify service provision gaps and to understand community requirements so that we can provide the highest standard of care possible. We employ members of the TGD community where possible and we understand that there is a need for a safe, friendly, trans-affirmative space where all aspects of your general health care can be attended to. Our service provision is based upon respecting all members of the TGD community and providing quality General Practice services in a friendly, trans-affirmative environment.
Our Services
Trans and Gender Diverse Health
Equinox Gender Diverse Health Service offers a gender affirming bulk billing General Practice and a low cost counselling service to the trans and gender diverse (TGD) community.
Tags:
Trans Health
Gender Affirming Trans and Gender Diverse Health Care
We see a need for a gender affirming, safe, inclusive space for TGD to people to access quality general practitioner and wellbeing services. We want to create this space with the community, to help reduce the barriers to the health and wellbeing that TGD people deserve.
In fact, we're committed to helping to create safe access to healthcare for transgender and gender diverse people across Victoria. Be sure to check out our Trans and Gender Diverse in Community Health (TGDiCH) Training Project - a TGD-led, evidence-based, state-wide training project by and for health professionals.
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OUR CLINIC
OUR STAFF
Manager, Clinical Services: Peter Locke
Reception / Admin Team: Gabe, Felix, Rowen, Ron, Gareth
General Practitioner: Dr Satu Simpson, Dr Ling Li
Nurse Practitioner: Daniel Sankar
WHY EQUINOX?
- We are a not-for-profit service
- We consult with the TGD Community to find out what the community needs to plan our service provision
- Our staff all have a strong commitment to social justice and reducing access barriers to quality medical care and support for TGD people
- We understand that the TGD community is diverse and unique and strive to provide a service that recognises this
- We offer trans affirmative care and use the Informed Consent Model
EQUINOX SERVICES
All General Practice Services including:
- General health
- Sexual health
- Mental health support
- Hormone management (Informed Consent Model)
- Vaccinations
- Sex Worker Certificates
- Pre Exposure Prophylaxis (PrEP)
COSTS
T he service operates as a bulk-billing clinic. This means that all current Medicare Card holders will be bulk-billed for all consultations. Patients without Medicare Cards (or expired cards) will be charged the Medicare Rebate Fee and payment will be expected on the day of service. Any pathology service fees are set and billed by the pathology lab companies. Most pathology services will be bulk-billed, however some may incur a fee. We will always advise you if this is the case and we encourage you to ask if you have any concerns.
CONFIDENTIALITY
Your medical record is confidential. Equinox maintains the security of your personal information at all times. Equinox is bound by the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000 and also complies with the Victorian Health Records Act 2001. Thorne Harbour Health has a Privacy Policy that controls the handling of all personal information.
EQUINOX SERVICES HOURS AND APPOINTMENTS
Reception Service Hours:
Monday to Thursday: 9am–8pm
Friday: 9am–4pm
Saturday: 10.30am – 2.30pm
Please note, we are closed on public holidays, head to our contact page for more info.
Appointments:
Bookings for GP services can be made by calling (03) 9416 2889 or book online here.
Bookings for counselling services at Equinox can be made by calling THH counselling intake on (03) 9865 6700.
Phone Calls
If you wish to discuss a matter with one of our practitioners, our reception staff will either refer your call directly to them or will send them a brief message to them if they are unavailable. Your call will be returned as soon as possible.
RESOURCES
FEEDBACK
If you would like to provide feedback about services at Equinox you can complete a written feedback form in the waiting room or contact the Program Manager via phone or email. If you would prefer, you can contact the Office of the Health Services Commissioner.
EQUINOX IS AGPAL ACCREDITED – WHAT DOES THIS MEAN?
Being accredited means that our general practice is committed to a comprehensive program which involves:
- Engaging our whole practice team to review our practice’s systems and processes
- Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
- Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.
As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.
Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Check out the Equinox Website