When you become a member you will receive a welcome letter which indicates that your membership has been activated, this is your proof of your currently active financial membership. This letter can come in the form of an email or a physical letter.
Get Involved
Membership
Our members play an important role in ensuring the communities we serve have their say in guiding the direction of Thorne Harbour Health.
Member Login
Since our formation in 1983, our members have been considered an integral strength of the organisation. Working together, our members ensure that we remain on track to achieve our original mandate, ‘Until the epidemic is over’, and represent the community at all levels of the Victorian response to HIV. In addition, we amended our Constitution in recent years to formally acknowledge that our purpose is also to improve health and wellbeing of our LGBTIQ+ communities. Our work in this space includes:
- Development of a long term Women's Health Strategy;
- Relationship and Family Violence support services;
- Mental health services and Counselling;
- Alcohol and other Drugs programs;
- Equinox - our trans and gender diverse general practice;
- Peer Support and Education programs
You can be a part of this response — to support the advocacy, campaigns, support services, fundraising, volunteering, publicity, research, and clinical work that we do.
As a member, you can:
- Vote at the Annual General Meeting and influence constitutional change in the organisation
- Vote to elect our Board of Directors
- Stand for election as a Board Member, or nominate or endorse candidates for election
As a member, we keep you up to date with the latest news, give you advanced notice of upcoming events, send you a copy of the Annual Report, and you get to feel good about supporting a worthwhile cause.
All members are entitled to inspect records relating to the process and outcome of Board elections. If you would like to inspect the records please contact us at membership@thorneharbour.org or call (03) 9865 6700.
Please be aware that our online payment system for membership uses a third-party platform: PayPal. If you wish to pay for membership by credit card, directly with Thorne Harbour Health, please contact the membership office at membership@thorneharbour.org or call us on 03 9865 6700.
Frequently Asked Questions (FAQ):
WHAT IS MY PROOF OF MEMBERSHIP?
HOW LONG IS MY MEMBERSHIP VALID FOR?
Your membership is valid during financial year in which you have applied for membership (1 July to 30 June). If you are already an active member you can renew for your next year in advance. If you do not renew your membership by the renewal date your membership will become lapsed in which you will still be a member for 6 months however if you wish to vote at the AGM you must be an active financial member.
WHAT DO I DO IF I FORGET MY PASSWORD?
If you have forgotten your password please follow the instructions illustrated below;
1.Upon visiting the Profile page, click on ‘Forgot password’ circled in the image below.
or
2.Enter your email that you have registered with us on our system into the text entry area circled below in red, if you have lost access to your email address please call the membership office at (03) 9865 9700 to request us to change your registered email address.
Once entering your email address, press ‘Submit’ to send password reset information to your email address.
3.Below is an example of the email you will receive. Click on the link similar to the one circled below.
4.After clicking the link you will be brought to a page where you can select a new password. Set your new password and follow the prompts.
5.After setting your new password you will see a success screen, click ‘Home’ and then click ‘Profile’ on the next page to bring you back to the Victorian AIDS Council website where you may log in with your email address and your new password.
HOW DO I CHANGE MY PASSWORD?
- Please login to your profile using the email address that you have registered with.
- Scroll down to the bottom of the profile page and click ‘Change Password’.
- Follow the prompts to create your new password and login with your new password.
Alternatively, you can call the membership office at (03) 9865 6700 to do this over the phone.
HOW DO I UNSUBSCRIBE FROM MEMBER EMAILS?
1.Please login to your profile using the email address that you registered with.
2.Click on ‘Email subscriptions’ and then ‘Edit Profile’ to enable you to unsubscribe from our regular emails.
3.Tick or un-tick the boxes for the types of email that you would like or not like to receive, and click 'Save'.
Please note : Opting out of our member emails will stop you receiving member communications from us, unless you've specified that you wish to receive printed communications.
Alternatively, you can call the membership office at (03) 9865 6700 to discuss this over the phone.
WHAT DO I DO IF MY MEMBERSHIP HAS LAPSED AND I WOULD LIKE TO RENEW MY MEMBERSHIP IN ADVANCE?
Please contact the membership office at (03) 9865 6700 to renew your membership over the phone. Please note you cannot do this until 1 June.
HOW DO I CHANGE MY POSTAL ADDRESS OR EMAIL ADDRESS?
- Please login to your profile using the email address that you registered with.
- Click on ‘Edit Profile’ to enable you to change your own details on your member profile.
Please note: After you change your email address this will change your login email to your new email address.
Alternatively, you can call the membership office at (03) 9865 6700 to do this over the phone.
I HAVE REGISTERED ONLINE HOWEVER I WOULD LIKE TO PAY BY CASH OR CHEQUE, WHAT DO I DO?
If you would not like to pay online you can pay by other means by downloading and printing a manual membership application form. Click here to access the application form.
Please send (postage is free to this address) or fax completed forms to:
Thorne Harbour Health
Reply Paid 91720
P O Box 7322
MELBOURNE VIC 3004
Fax: (03) 9826 2700
If you wish to pay by cash please call 03 9865 6700 and speak to reception about paying for your membership.
HOW DO I CHANGE MY MEMBERSHIP LEVEL FROM ORDINARY TO CONCESSION OR FREE?
If you would like to change your membership level when you're renewing online, click on Change at Membership Level in your Member Profile, select the membership option relevant to your circumstances and then follow the prompts to renew. Alternatively, please feel free to call the membership office at (03) 9865 6700 to request the change and we will update your membership record for you.
WHAT DOCUMENT CAN I USE TO CLAIM THE GST I HAVE PAID FOR MY MEMBERSHIP?
The payment receipt provided to you by email or post contains all necessary tax information to claim GST.
I’VE LOST MY TAX RECEIPT, HOW DO I REQUEST A NEW ONE?
Please contact the membership office via email at membership@thorneharbour.org or call (03) 9865 6700 and request a new tax invoice.
HOW DO I REQUEST POSTAL COMMUNICATIONS IN ADDITION TO TAX INVOICES AND PAYMENT RECEIPTS?
Please contact us by calling (03) 9865 6700, request printed communications and we will begin sending printed communications to your postal address. This includes seasonal newsletters, tax invoices, payments receipts, and other important member communications.
I HAVE APPLIED TO BE A NEW MEMBER BUT MY MEMBERSHIP IS NOT ACTIVE YET, HOW LONG DOES IT TAKE FOR MY MEMBERSHIP TO BE REVIEWED AND ACTIVATED?
When you apply to become a member, new members must be approved by the board before your membership is activated. Approvals are reviewed monthly during the VAC/GMHC board meetings.