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World AIDS Day App - FAQ

However, our new World AIDS Day app offers a virtual way for you to take part and donate this World AIDS Day. The app offers both the global red ribbon as well as the Victorian signature red ribbon. It also offers watch faces and wallpapers in a variety of World AIDS Day inspired designs.

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How do I get the app?
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World AIDS Day app is freely available in App Store and on Google Play.

Apple phone users

Users of Apple phones can get the app from App Store or search for 'World AIDS Day' in the search field and then install it in your device for free.

Android phone users

Users of Android phones can get it from Google play store or search for 'World AIDS Day' in the search field and then install it in your device for free.

How do I donate using World AIDS Day App?
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If you are an iPhone user, you have following 3 options to donate.

  • Donate and get a ribbon (you can opt out if you don’t donate without a ribbon)
  • Donate and get a watch face
  • Donate and get a wallpaper to your mobile phone

If you are an Android phone user, you have following 2options to donate.

  • Donate and get a ribbon (you can opt out if you don’t donate without a ribbon)
  • Donate and get a wallpaper to your mobile phone

I want to donate and get Victoria’s signature red ribbon. How do I do that?
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First tap on the Virtual red ribbon button on the home screen. When you are in the donate screen where you can select one ribbon out of two ribbons, please select the Thorne Harbour Ribbon before you pay. Please note that the Ribbon is saved to your photos. Therefore, please allow the World AIDS Day app to access your photos.

I want to donate and get the World AIDS Day global ribbon. How do I do that?
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First tap on the Virtual red ribbon button on the home screen. When you are in the donate screen where you can select one ribbon out of two ribbons, please select the World AIDS Day global Ribbon before you pay. Please note that the Ribbon is saved to your photos. Therefore, please allow the World AIDS Day app to access your photos.

Can I donate without getting a ribbon?
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Yes you can. If you want to donate without a ribbon then please don’t select any ribbon when you are in the donate page.

Why do I have to allow World AIDS Day app to access my photos?
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The virtual ribbon, watch faces and wallpapers are saved in the photos of your device. Therefore, the app will display following message to get you permission to save the image:

"World AIDS Day" Would like to Access Your Photos

You need to tap on “OK” to allow World AIDS Day to save the image into your photo gallery on your phone.

I didn’t get a ribbon when I donated?
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We are sorry to hear that.

It could happen due to following reasons.

  • You might have forgotten to select a ribbon, or
  • You might have chosen “Don’t Allow” option when World AIDS Day app displayed the message to get your permission to access your photos. Could you please send an email to wadapp@thorneharbour.org with following details?
  • Your name
  • Date and time you donated
  • The amount you donated
  • What ribbon you would like to get (Victoria’s signature ribbon or global ribbon)

We will check your details against our records and email you the ribbon.

I didn’t get a watch face when I donated?
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We are sorry to hear that.

It happens when you choose “Don’t Allow” option when World AIDS Day app displayed the message to get your permission to access your photos. Could you please send an email to wadapp@thorneharbour.org with following details?

  • Your name
  • Date and time you donated
  • The amount you donated
  • Your preferred watch face

We will check your details against our records and email you the watch face.

Can I donate anytime?
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Yes you can.

I cannot find the wallpaper or watch face I like. Who do I contact?
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Please send an email to wadapp@thorneharbour.org

I have some concerns and/or want to give feedback about this app. Who do I contact?
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Please send an email to wadapp@thorneharbour.org

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