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About Counselling

Our counselling service provides professional, affordable counselling for individuals and couples who are affected by or at risk of HIV, and for members of the LGBTI community.

Counselling involves talking with an impartial listener in a confidential, non-judgmental, supportive and respectful environment. The counsellor will encourage you work through issues with increased awareness and understanding. It can help you develop greater self-acceptance, personal insight, and make positive life changes and decisions.

Counselling helps in a range of areas including:

  • New or recent HIV diagnosis or other health issues
  • Living with HIV
  • Living with HEP C
  • HIV and relationships
  • HIV positive friends, family members or partners
  • LGBTI intimate partner & family violence
  • Anxiety and depression
  • Relationship issues
  • Coming out
  • Self-esteem
  • Grief and loss
  • Emotional, physical or sexual abuse
  • Safer sex.

Be proactive. Getting counselling before you get into a crisis can sometimes prevent it from happening or reduce its effects.

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Our counsellors are professionally trained in psychology, social work, counselling, couples therapy or psychotherapy. They are sensitive to the needs of people living with HIV and members of the LGBTI community. All counsellors are bound by a code of practice privacy, confidentiality and duty of care policies.

The counselling service is based in our location on St Kilda Road, Melbourne and easily accessible by tram.

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The first session is free. From then on, fees are based on a scale depending on your income. A gold coin donation is the fee for Healthcare Card holders and those on a Disability Support Pension.

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Monday to Thursday 9AM - 8PM
Friday 9AM - 4PM

If you are unsure about seeing a counsellor, call our counselling service Client Liaison/Duty worker between 10AM-4PM Monday-Friday.

Phone: (03) 9865 6700 or 1800 134 840 (free call for country callers).
If we are unable to answer your call, we will get back to you within the next working day.

In case you are unable to speak to us and you are in crisis please call Lifeline on 13 11 14.


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