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About Counselling

Counselling involves talking with an impartial listener in a confidential, non-judgmental, supportive and respectful environment. The counsellor will encourage you work through issues with increased awareness and understanding. It can help you develop greater self-acceptance, personal insight, and make positive life changes and decisions.

Counselling helps in a range of areas including:

  • New or recent HIV diagnosis or other health issues
  • Anxiety and depression
  • Sexual Assault
  • Living with HIV
  • Gender identity
  • Coming out
  • Living with HEP C
  • HIV and relationships
  • LGBTI intimate partner & family violence
  • Self-esteem
  • Grief and loss
  • HIV positive friends, family members or partners
  • Relationship issues
  • Safer sex, PrEP and PEP
  • Emotional, physical or sexual abuse

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Our counsellors are professionally trained in psychology, social work, counselling, couples therapy or psychotherapy. They are sensitive to the needs of people living with HIV and members of the LGBTI community. All counsellors are bound by a code of practice privacy, confidentiality and duty of care policies.

The counselling service is based in our location on St Kilda Road, Melbourne and easily accessible by tram.

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Affordable counselling is offered at a range of locations across Victoria including Thorne Harbour (Melbourne City), Equinox, Thorne Harbour Country, Glen Eira and Frankston (counselling at our Glen Eira and Frankston locations is only available via the Accessible Psychological Interventions Program). Counselling can be provided face to face or via telephone or video link.

Fees are based on a flexible, sliding scale depending on your income; a gold coin donation is the fee for Healthcare card holders and those on Disability Support Pensions.

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Low cost or no cost Medicare funded counselling, known as Accessible Psychological Interventions (API), are also available for those who live or work in certain locations (Northwest Melbourne, City of Port Phillip, Stonnington, Glen Eira and Frankston).

In order to access API counselling, speak to your GP about a referral to LGBTI affirmative counselling at Thorne Harbour Health.

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Monday to Thursday 9AM - 8PM
Friday 9AM - 4PM

If you are unsure about seeing a counsellor, call our counselling service Client Liaison/Duty worker between 10AM-4PM Monday-Friday.

Phone: (03) 9865 6700 or 1800 134 840 (free call for country callers).
If we are unable to answer your call, we will get back to you within the next working day.

In case you are unable to speak to us and you are in crisis please call Lifeline on 13 11 14.


Thorne Harbour relies upon your continued support