Face Masks & Counselling Appointments
To make sure we can continue in-person counselling we need to work together to keep each other safe. For this reason, we need everyone to wear masks when they are together.
Coming into Thorne Harbour Health for an appointment:
All people on-site/indoors at Thorne Harbour Health will have to wear a fitted mask at all times. This includes when waiting in the foyer, walking around the building and when seeing your counsellor or support worker for an appointment. In these sessions, you can expect that your counsellor/worker will wear a fitted mask for the duration of the session. Because wearing masks can make it a little harder to hear each other, please speak slowly and a little louder. Let the person you’re with know if you are having difficulty hearing them.
If you leave you mask at home or if your mask breaks, please speak to reception who will be able to provide you with a new mask. If you need to take a break/take you mask off: Please speak to your counsellor/worker who will be able to guide you to our designated outdoor space where you can safely remove your mask for a short break.
Meeting your worker in public for an appointment:
If you are meeting your counsellor/worker outdoors or in a public space, it is important that you wear a mask for the duration of this meeting. This includes if you are being transported somewhere by your counsellor/worker. You counsellor/worker will wear a mask at all times during your meeting also, regardless of whether you are meeting indoors or outdoors.
If you have an exemption or are unable to wear a mask:
If you are unable to wear a mask for your appointment, please alert your counsellor/worker to this before coming into see us. Your counsellor/worker will be able to talk you through all your different options so you can find the best and safest way to catch-up.
We will keep you updated as restrictions change. Please let us know if there are any additional precautions you would like us to take to ensure your safety.